FAQ - Frequently Asked Questions
Any questions? Check out our FAQ's.
If you will not find the answer for your question then please contact us directly by scrolling further below.
Pricing: How do I pay ?
If you pick up your materials personally, you can pay in cash. If you prefer a by post delivery or a courier, we will email you an invoice first. As soon as your payment have appeared on our account we will send you the order.
Do I need to pay in advance?
You don’t need to pay in advance. You can pay in cash when you collect your finished order or you can wire your payment based on our invoice
Can I see any result before payment?
We will send you some samples on request. You’ll receive the complete order after payment. You can also ask for a test scan before placing your order.
How do I place an order?
a) in person at our office site (see opening hours)
b) by means of the online order form on our website where you can specify your requirements
c) by sending us your material, including your requirements
Date of delivery: How long does it usually take to process an order?
Everything depends on the number of documents and the quality required. It usually takes 1 or 2 weeks to process a routine order; films and audio material will take 2 – 3 weeks. There is a surcharge of 25% for express deliveries.
What is the best way to deliver my materials to you? (Belgium)
- You can bring it personally: opening hours Monday-Thursday 8:30-17:00, Friday 8:30-15:00. We will fill out the order form on site.
- You can send it by post.
- At the drop-off point: you can drop off your stuff at the nearest point. If you require we can send you a label for shipment.
Opening hours: When can I submit my order? (Belgium)
Monday – Thursday 8:30-17:00, Friday: 8:30-15:00. Outside opening hours: by appointment.
Can you pick up my materials at my place?
Yes, we can arrange a pickup by our own services from your home address (price will depend on the location). Please contact us for more information at firstname.lastname@example.org
Sorting of materials: How should I sort / identify my materials? Do I need to use special labels?
The best would be if you sorted your material according to a subject and time sequence (for example by an event or a year; label them with a short description – no more than 5 words; number the files and add names). It will speed up our work if we use your labeling.
No time to prepare and sort your things out? No worries, we’ll process everything “as it is” in the best possible way!
Packing: What is the best packing material for my originals?
There is no need for any special packaging, just bring us the originals as they are and we will handle them appropriately.
What happens to the originals after scanning?
The originals are always returned to you in their original form, together with the digital copies. They will be destroyed and disposed of only on your request.
Archiving: Does your company keep a copy of my materials?
We store all customers’ orders on our server for 2 weeks. This allows us to make additional changes (if required by a customer) or to make additional copies. After this 2 weeks period all materials are deleted from our server.
How do you protect the original documents from damage?
We use professional devices that minimize the risk of damaging. Furthermore, all our employees are experts in their field and all scan jobs are performed manually.
I don´t need the originals back – can you destroy them ?
Yes. In this case we deliver only the digital copies while the original material is destroyed – that can solve your storage problems.
Scanners: What scanners do you use ?
We choose an appropriate scanner for each type of the original. We have huge experience digitizing very old documents that are in bad condition, eg. for archives and museums, we use only professional scanners that meet highest requirements. We have 20 years of experience in this field.
What format do you scan documents in?
We use .jpg as a default for documents and pictures, but you may opt for another format (like tiff or pdf). This should be specified in the order.
What is the difference between a standard and a high quality for a photo material?
Standard quality is scanning at a resolution that permits you to print your pictures 1:1 (same size as the original) or view them on your PC, TV or project them on a large screen without a quality loss. Premium or Pro allows you to enlarge your pictures up to at least 2x the original size (depending on the size of your originals). In case you would like to make even larger prints we can prepare a special offer for you for scanning at even higher resolutions.
Retouch: Is it possible to retouch materials?
Yes, photos are scanned and then retouched manually. If you want to know the estimated price for manual retouches, you will need to send us your originals in advance, so we can make a preliminary calculation.
Large format: is it possible to scan large formats (larger than A1, posters)?
Yes, we also scan large format materials without damaging the originals. We use special scanners that can handle formats larger than A1. We scan them step by step and then stitch them together using tools of a special software.
How many files (photos) can be stored on 1 DVD?
It depends on the quality of scanned files. Approximately 1000 photographs on 1 DVD.
Photos: Is it possible to remove dust or improve colors in the case of old photographs?
We check all originals, and if needed we enhance them. We can manually retouch photos upon request.
What kind of films do you digitize?
We digitize following formats:
- Super 8mm
- Super 8mm (sound)
- 16mm (sound, magnetic)
- 16mm (sound, optic)
- VHS – SVHS - CVHS - C SVHS
- Mini DV
- video 8
- Super Betamax
- Betacam SP
- Betacam SX
- Betacam IMX
- Digital Betacam
- Video 2000
- Mini Disc
- VCR Philips
- U-Matic SP
Films: In which file format will you deliver the scanned films to us?
Generally all analogue video films are converted to H264 – Mp4 format (480p – 8Mbps) and sent through wetransfer, via Dropbox or a similar platform. This is an all round fileformat that you can process with most pieces software and that you can easily upload to eg. Youtube
Pellicule (16mm – 8mm – super8) is also delivered in H264 – MP4 format (1080p – 16Mbps).
If you want to have another fileformat such as .MOV or .AVi, please contact us!
If you prefer to have the films on DVD we can supply that at a small extra cost (see the calculation page). The DVD will play automatically on your TV or PC. Processing the films is not possible.
We can also supply the films on an external hard drive. You can supply your own HDD or you can purchase one from Jalena.
Films: What other formats are possible?
A Mp4 format is quite universal and can be viewed and processed on both Mac and Windows PC.
If you choose to have the files on HDD it’s important to tell us whether you want to have it formatted for Mac or PC.
I don’t remember what is on my film, can Jalena help me?
Yes, we can. We can send you a “proxy” (low quality format) of the first minutes of your film, so you can see what is on it and choose whether to have it digitized or not. In case you don’t want to have it digitized, we will charge you 2 € for creation of the proxy.
Film montage: Can I specify which sections of a film I want to have digitized?
Yes, and we can give you professional advice in this case. We generally digitize the entire film and then transfer individually coded sections online. Then you can can choose what you would like to have digitized (in that particular quality). More detailed information will be provided upon request.
How can I see how many minutes are on my pellicule film?
You can estimate the length of your film in minutes by measuring its diameter :
|filmlength in meters||diameter spool||length in minutes|